Producers and Leaders
My manager at work brought up a good point to me awhile back. She is finishing up her MBA at the University of Kentucky, and because I got my MBA sometime back she has taken the time to sit and talk with me about our experiences in business school. During one such meeting, she said, "I feel that there are two types of people in any job: producers, and leaders of people." It is an interesting thing to think about. She was essentially saying that people look to fill one of two roles in a company: someone who produces revenue (by making a product, retaining a customer, calling to collect payment, etc.), or someone who leads others to do those things. For the most part, you don't see upper management stopping what they are doing to jump on the front line to work alongside the customers. The average manager makes around one "judgment call" decision every 60 seconds--meaning there just aren't enough hours in the day to spend time working on the front l